SHIPPING INFO

• - All orders are processed and shipped from Hawaii, Monday through Friday. We do not ship on weekends or during major holidays. 
• - The quality and delivery of your order is a top priority for Honolulu Cookie Company. We make every effort to ensure all products leave our bakery in perfect condition.
• - Allow up to 3-5 business days (not including weekends and holidays) for your order to be processed, plus shipping time. For custom products, organza bags and mini chest favor boxes, please allow a minimum 7-10 business days for your order to be processed, plus shipping time.
• - Once an order begins processing, it cannot be cancelled or edited.
• - We currently do not offer future ship dates (delayed delivery).
• - Once an order is ready to ship, a shipping notification email with tracking information will be sent to the email provided.
• - Most orders are shipped via UPS Air. See chart below for shipping methods and approximate delivery times.
• - Delays may occur during busy holiday seasons.
• - Honolulu Cookie Company is not responsible for delivery delays caused by adverse or unpredictable weather conditions.
• - We currently ship to all 50 states, Puerto Rico, Canada, Australia, and APO/FPO addresses.
• - We currently do not ship to P.O. Box addresses.
• - During warm weather months (March through October), we recommend ordering non-chocolate dipped cookies, so shop our Warm Weather Friendly options. During these months, orders being shipped to the US, Canada and Australia that contain chocolate dipped cookies are only shipped Monday through Wednesday. Orders with only non-chocolate dipped cookies are shipped Monday through Friday.
• - Please provide current and accurate shipping address information to ensure proper delivery and to avoid delays with your order. A $25.00 charge may be applied to your credit card for redirected packages when incorrect or incomplete addresses are provided. Guarantees also do not apply when incorrect or incomplete addresses are given.
• - A contact phone number is required for all recipients.

SHIPPING RATES

SHIPPING METHODS

*Please allow an additional 3-4 business days (not including weekends and holidays) for order processing time for orders containing organza bags and/or mini chest favor boxes.
Note: Approximate Delivery Time does not include any unforeseen delays with UPS, USPS or Customs.

JAPAN SHIPMENTS

NOTE: Select products are available to purchase through Yahoo! Japan. We are currently unable to ship directly to Japan addresses.

申し訳ございませんが、現時点では日本の住所に発送することはできませんが、再開に向けて取り組んでおりますので、発送可能になり次第、すぐにアップデートをいたします。この度、弊社の商品を日本の皆様にもご利用いただけるように、Yahoo! Japan. で購入可能な商品をご用意いたしました。

UPS MY CHOICE

UPS offers a service called UPS My Choice^SM that gives you a new level of flexibility and control over home deliveries. Get free delivery alerts by email, text and/or phone for all your inbound packages either the day before or the day of your delivery. Visit ups.com/mychoice for more information.

IN-STORE PICKUP (Hawaii only)

Store Pickup is available at select Honolulu Cookie Company retail store locations in Oahu, Hawaii. During the checkout process select "Pick up at a Store" and select the Hawaii store you would like to pickup your order from in the Pickup Location dropdown menu. Please allow a minimum of 5 business days (not including weekends and holidays) for your order to be prepared for pickup (for example, orders placed by Monday will be available for pickup the following Monday, etc.). For orders containing organza bags and/or mini chest favor boxes, please allow an additional 2 business days for processing. 

Note: Sand Island Retail Store is currently only open on Thursdays & Fridays. See our Store Locations page for hours of operation.

A shipping notification email will be sent to the email address used to place the order, once the order is on its way to your selected store.

All pickup orders are packed in a sealed shipping box. We encourage our customers to check the contents of the packed order with the retail staff before leaving the store.

DUTIES & TAXES

US state and local jurisdictions require Honolulu Cookie Company to collect applicable sales tax based on product and shipping destination. Honolulu Cookie Company is not responsible for duties, taxes or other additional fees related to international shipments, excluding Canada. If you are sending a gift to an international address in Australia, the recipient will be responsible for all duties and taxes that may apply. For Canada shipments, all duties and taxes are paid in advance to Honolulu Cookie Company. 13% Canadian Harmonized Sales Tax (HST) is charged at the time of purchase. Canadian recipients will not be responsible for paying additional costs to receive their package(s) from UPS.