1. What is the shelf life of your cookies
To keep our signature flavors at their peak, we provide a "BEST BEFORE [Year.Month.Day]" date printed on our products and recommend storing these cookies in a cool, dry place (below 68 degrees Fahrenheit).
2. Are your cookies individually wrapped?
All of our cookies are individually wrapped except our mini bite (bite-sized) cookies.
3. How should I store chocolate dipped cookies?
We recommend storing your cookies in a cool, dry place (below 68 degrees Fahrenheit).
4. What are the dimensions of your cookies?
The dimension of our cookie ranges from 1.5” to 1.75” in width and 2.5" to 2.75” in height.
The dimension of our cookie with the wrapper ranges from 1.75” to 2” in width and 3.75” to 4” in height.
5. Do your cookies contain dairy products?
Yes, ALL cookie flavors contain dairy or milk products. Any person with a dairy allergy should NOT consume ANY of our products.
6. Do your cookies contain nuts or other allergens?
Yes, ALL cookies contain the following allergens: dairy, wheat and egg. Certain cookie flavors also contain tree nut and soy allergens.
All cookies are made on shared equipment with products containing eggs, soy and the following tree nuts: macadamia nut and coconut.
Honolulu Cookie Company does not produce cookies that contain the peanut allergen. Nor do we carry the peanut allergen in our manufacturing facility.
7. Are your cookies gluten-free?
No, ALL of our products contain gluten. Any person with a gluten allergy should NOT consume ANY of our products.
8. Are your cookies kosher?
It varies across different product lines, however the best way to tell is by looking at the packaging. If the cookies are Kosher, it will be stated on the packaging and identified by a Kosher symbol.
9. Do you have nutritional information available for your cookies?
Yes, click to see our nutritional information.
1. How far in advance should I place my favor order?
We recommend that you place your order at least 2 weeks before the event (US addresses). For international orders, please allow up to 3 weeks prior to event. Store the cookies in a cool, dry place (below 68 degrees Fahrenheit).
If you have any questions about ordering or delivery times, please call us at 1-866-333-5800 or email us at [email protected].
2. Do you offer bulk prices?
Yes! You can order our cookies in bulk at $0.95 each with a minimum order of 100 cookies or more per flavor. Quantities over 100 can be added in increments of 10. Start your bulk cookie order.
1. How do I place an order?
You can place your order on our website or by contacting customer service at 1-866-333-5800 or [email protected]. View our customer service hours. Download our Order Form.
Note: Future ship dates (delayed delivery) are not available for online orders currently.
2. Can you ship chocolate dipped cookies during warm weather months?
To preserve the quality and prevent chocolate dipped cookies from melting, we recommend trying our non-chocolate dipped flavors during warm weather months (March through October). Shop our Warm Weather Friendly options.
During the warm weather months, orders being shipped to the US, Canada and Australia that contain chocolate dipped cookies are only shipped Monday through Wednesday. Orders with non-chocolate dipped cookies are shipped Monday through Friday.
3. Can I place an order for a future ship date (delayed delivery)?
Future ship dates (delayed delivery) are not available for online orders currently.
4. Can I ship to a P.O. Box or an APO/FPO address?
We currently do not ship to PO Box addresses. However, we do offer shipping to APO/FPO addresses. Orders shipped to an APO/FPO address are shipped via USPS Priority Mail. Please allow up to 10-16 business days (not including weekends and holidays) for delivery.
5. Can I place an order to be shipped outside the United States?
Yes, we currently ship to Puerto Rico, Canada and Australia. Honolulu Cookie Company is not responsible for duties, taxes or other additional fees related to international shipments, excluding Canada. If you are sending a gift to an international address, other than Canada, the recipient will be responsible for all duties and taxes that may apply. All duties and taxes are paid in advance to Honolulu Cookie Company for all Canadian shipments.
Select products are available to purchase through Yahoo! Japan. We are currently unable to ship directly to Japan addresses.
6. Can I place an order and pick it up at one of your retail stores?
Yes, store pickup is available at the following Oahu, HI locations: Sand Island, Waikiki Beach Walk, Outrigger Waikiki Beach Resort, and Waikiki Shopping Plaza. During the online checkout process, select "Pick up at a Store" and then select the Hawaii store you would like to pickup your order from in the Pickup Location dropdown menu. Please allow a minimum of 5 business days for your order to be prepared for pickup (for example, orders placed by Monday will be available for pickup the following Monday). For orders containing organza bags and/or mini chest favor boxes, please allow an additional 2 business days (not including weekends and holidays) for processing.
Note: Sand Island Retail Store is currently only open on Thursdays & Fridays. See our Store Locations page for hours of operation.
7. What shipping carriers do you use?
All shipments originate from Hawaii. US, Canada, Australia and Puerto Rico orders are shipped via UPS Air. APO/FPO orders are shipped via USPS Priority Mail. A phone number for the recipient is required for all shipments. This is to help avoid delays with shipments and streamline the customs clearance process.
8. Can I use my own UPS Account Number to ship my order?
Unfortunately, you are not able to use your own UPS account to ship your orders. Mahalo for understanding.
9. Can I make changes to my order?
Once an order begins processing, it cannot be cancelled or edited. Please make sure all the information entered, such as shipping information, product information and gift message are correct before placing your order.
10. When will my order ship?
Orders normally ship within 3-5 business days (not including weekends and holidays) from the time of receipt. We do not ship during the weekends or major holidays.
Orders for organza bags and mini chest favor boxes are typically shipped within 7-10 business days from the time of receipt.
On occasion, severe weather can affect the shipping time of an order. Sometimes during a natural disaster or severe weather conditions, pickup and delivery services are delayed. If you live near an area affected by severe weather, you may visit UPS.com for more information. Honolulu Cookie Company is not responsible for delivery delays caused by adverse or unpredictable weather conditions.
11. How will I know when my order is shipped?
Once your order is ready to be shipped, a shipment confirmation email with tracking/delivery information will be sent to the email address provided.
12. What forms of payment are accepted for online purchases?
We accept Visa, MasterCard, American Express, Discover, and JCB credit cards. All product and shipping prices are in US Dollar.
13. Why did I get charged Tax?
US state and local jurisdictions require Honolulu Cookie Company to collect applicable sales tax based on product and shipping destination.
14. What is the Pineapple Points Loyalty Program? Can I use my Pineapple Points for online purchases?
In our retail stores, we offer our Pineapple Points Loyalty Program. Sign up for our Pineapple Points Loyalty Program and receive one pineapple point per $5 spent, free cookies at every $75 and $150 spent in a single transaction, and exclusive offers and future discounts. This program is for in-store purchases only, it cannot be redeemed for website, phone, fax, or email orders.
Honolulu Cookie Company is actively engaged in a schedule of donations that benefit our community. Each contribution is overseen by our owners and given careful consideration. For inquiries, please email [email protected].
1. Once purchased, can your products be resold by another individual or business?
We are very happy that people are interested in being business partners of ours, however, the resale of our products is not allowed, except through our approved partners. Honolulu Cookie Company is proud to partner with retailers who share our high standards in quality to make sure you receive the freshest cookies possible in perfect condition. Honolulu Cookie Company reserves the right to refuse a sale to anyone we believe intends to resell our products
2. May the images on honolulucookie.com be used on other sites, signs, blogs, vlogs, etc.?
The images on HonoluluCookie.com are copyright protected and are not available for use on other websites, social media, or printed materials. This copyright protection extends to repurposing images on websites, social media, and printed materials that have previously received permission from Honolulu Cookie Company for publishing use. If you would like to post blog or vlog reviews, or anything else that might require the use of images or videos from Honolulu Cookie Company, please visit our Press & Media page for approved images or contact us for permission.