| HOLIDAYS & SPECIAL OCCASIONS | ORDER DEADLINES |
| Thanksgiving, November 28, 2024 | November 20, 2024 (US) |
| Christmas, December 25, 2024 | November 30, 2024 (APO/FPO) December 7, 2024 (Intl) December 14, 2024 (US) |
| New Year, January 1, 2025 | December 22, 2024 (US) |
SHIPPING INFO
SHIPPING RATES
Shipping rates are calculated per shipping address based on your merchandise sub-total before discounts. Rates are in US Dollar and subject to change without prior notice.
|
Merchandise |
Hawaii | US Mainland PR, APO/FPO |
Canada | Australia |
|---|---|---|---|---|
| $0 - $25 | $5.00 | $9.00 | $20.00 | $25.00 |
| $25.01 - $50 | $9.00 | $14.00 | $35.00 | $48.00 |
| $50.01 - $100 | $16.00 | $20.00 | $65.00 | $87.00 |
| $100.01 - $150 | $24.00 | $30.00 | $85.00 | $125.00 |
| $150.01 - $200 | $28.00 | $36.00 | $100.00 | $155.00 |
| $200.01 - $300 | $35.00 | $48.00 | $130.00 | $200.00 |
| $300.01 - $400 | $38.00 | $56.00 | $155.00 | $260.00 |
| $400.01+ | 10% | 15% | 40% | 65% |
SHIPPING METHODS
| Shipping to | Ship Method | Approximate Delivery Time* (includes order processing + shipping time) |
| Hawaii | Oahu: UPS Ground All Other Islands: UPS Air |
4-5 business days (not including weekends and holidays) |
| US (Mainland), Puerto Rico | UPS Air | 5-7 business days |
| Canada, Australia | UPS Worldwide Expedited | 6-10 business days |
| APO/FPO | USPS | 10-16 business days |
*Please allow an additional 3-4 business days (not including weekends and holidays) for order processing time for orders containing organza bags and/or mini chest favor boxes.
Note: Approximate Delivery Time does not include any unforeseen delays with UPS, USPS or Customs.
JAPAN SHIPMENTS
NOTE: Select products are available to purchase through Yahoo! Japan. We are currently unable to ship directly to Japan addresses.
申し訳ございませんが、現時点では日本の住所に発送することはできませんが、再開に向けて取り組んでおりますので、発送可能になり次第、すぐにアップデートをいたします。この度、弊社の商品を日本の皆様にもご利用いただけるように、Yahoo! Japan. で購入可能な商品をご用意いたしました。
UPS MY CHOICE
UPS offers a service called UPS My ChoiceSM that gives you a new level of flexibility and control over home deliveries. Get free delivery alerts by email, text and/or phone for all your inbound packages either the day before or the day of your delivery. Visit ups.com/mychoice for more information.
IN-STORE PICKUP (Hawaii only)
Store Pickup is available at select Honolulu Cookie Company retail store locations in Oahu, Hawaii. During the checkout process select "Pick up at a Store" and select the Hawaii store you would like to pickup your order from in the Pickup Location dropdown menu. Please allow a minimum of 5 business days (not including weekends and holidays) for your order to be prepared for pickup (for example, orders placed by Monday will be available for pickup the following Monday, etc.). For orders containing organza bags and/or mini chest favor boxes, please allow an additional 2 business days for processing.
Note: Sand Island Retail Store is currently only open on Thursdays & Fridays. See our Store Locations page for hours of operation.
A shipping notification email will be sent to the email address used to place the order, once the order is on its way to your selected store.
All pickup orders are packed in a sealed shipping box. We encourage our customers to check the contents of the packed order with the retail staff before leaving the store.
DUTIES & TAXES
US state and local jurisdictions require Honolulu Cookie Company to collect applicable sales tax based on product and shipping destination. Honolulu Cookie Company is not responsible for duties, taxes or other additional fees related to international shipments, excluding Canada. If you are sending a gift to an international address in Australia, the recipient will be responsible for all duties and taxes that may apply. For Canada shipments, all duties and taxes are paid in advance to Honolulu Cookie Company. 13% Canadian Harmonized Sales Tax (HST) is charged at the time of purchase. Canadian recipients will not be responsible for paying additional costs to receive their package(s) from UPS.